01 Sep Episode 51: Can You Turn Departing Employees into Loyal Alumni?
Can you turn departing employees into loyal alumni? When a worker leaves, most companies bid them well, perhaps doing a hasty exit interview on the way out. That, however, may be a short-sighted way to do things. Today’s guests are Dr. Alison Dachner of John Carroll University and Erin Makarius of the University of Akron, author sof a recent article n the Harvard Business Review on the subject of how to turn departing employees into loyal alumni, and what they say is well worth listening to.
Dr. Alison M. Dachner (firstname.lastname@example.org) is an Associate Professor of Management at the Boler College of Business, John Carroll University. She earned her M.B.A. from Cleveland State University and her Ph.D. from The Ohio State University. Dr. Dachner has experience working as Director of Education for an international call center as well as consulting on special projects in a variety of industries and companies, including NASA. Professor Dachner’s research interests include how changes to the modern work environment and characteristics of certain populations (e.g., emerging adults) influence the design of strategies to most effectively engage, develop, transition, and retain employees and students. Her work has been published in Human Resources Management Review, Journal of Applied Psychology, Human Resource Development Quarterly, Journal of Management Education, Academy of Management Annals, and Harvard Business Review, among others. Professor Dachner is an Associate Editor for Journal of Management Education and serves on the Academic Advisory Board for the HR Leadership Group of Northeast Ohio. Her research can be found on Google Scholar and you can follow or connect with her on Twitter (@ProfDachner) or LinkedIn (Alison Dachner).
Dr. Erin E. Makarius
Associate Professor of Management
College of Business
University of Akron
Dr. Erin E. Makarius (email@example.com) is an Associate Professor of Management at the College of Business at The University of Akron. She received her M.B.A. from John Carroll University and her Ph.D. from The Ohio State University. Dr. Makarius has several years of experience in human resources and management, including working at and consulting with a variety of companies in the financial, insurance, and consumer products industries. Professor Makarius’ research interests include boundary spanning in the form of technological, international, and organizational boundaries, with emphasis on the role of relationships and reputation in these processes. Her work has been widely published in journals such as the Journal of Management, Organization Science, Academy of Management Perspectives, Journal of World Business, Organization Studies and Harvard Business Review. Dr. Makarius’ research has received coverage in the Wall Street Journal, Financial Management, Fox News, Forbes magazine, NPR, SHRM, and the Akron Beacon Journal, among others. She sits on the executive board of the regional Society of Human Resource Management, serves as a Representative-at-Large for the Careers Division of the Academy of Management, and is on the editorial review board of the Journal of World Business. Her research can be found on Google Scholar and you can follow or connect with her on Twitter (@ProfMakarius), Instagram (@prof.makarius), or LinkedIn (Erin Makarius).