Episode 11: Is This the Time for Leadership from the Heart?

Episode 11: Is This the Time for Leadership from the Heart?

When we think about the words that go with ‘leadership’, ‘heart’ is rarely among them but perhaps it should be. The pandemic has shown us that business as usual is no longer going to get the job done, and as well we are all acutely aware that we are indeed fighting a global pandemic together, This may well be the time to think more about compassion and heart, not just because of any moral principles but because leading from the heart may well be the most effective way to get the job done.

Our guest today is Mark C. Crowley, who says that his mission is to change how we lead people in the workplace. Known for his book Lead from the Heart and his podcast of the same name, Mark talks to us about the life circumstances that led him to manage the way he did during his long career and why he believes the norms in management need to be changed up as we head for the future of work.



Mark C. Crowley is the author of “Lead From The Heart: Transformational Leadership For The 21st Century,” and his mission is to fundamentally change how we lead people in workplaces around the globe.

Mark is a regular contributor to Fast Company Magazine and has been published by USA Today, Reuters, The Huffington Post, Gallup, CEO Magazine, Great Britain, and the Seattle Times.  His two recent LinkedIn Pulse articles on employee engagement and managing millennials have been read well over a million times.  His book is now being taught in nine American universities, including the educational PhD program at Brandman University in California & the MBA program at the University of Iowa.  His “Lead From The Heart” podcast now has an audience in 142 countries.

Before writing his book, Mark spent over 20 years in the dog-eat-dog world of Financial Services.  He held two national level positions at one of America’s largest financial institutions where he was named leader of the year. Quite untraditionally, Mark proved that deeply caring about and supporting people, and thereby positively affecting employee’s hearts, had a remarkable affect on driving sustained engagement, loyalty and productivity.

New and breakthrough medical research Mark draws upon in his book now proves that the heart is actually the driver of optimal human performance. A leadership pioneer, Mark shows us that leading from the heart is the most informed and enlightened thing a manager or organization can do.

Mark is a graduate of the University of California, San Diego and the University of Washington’s Pacific Coast Banking School. A business person at heart, he holds a California Real Estate Broker’s license and several investment securities licenses. He speaks and consults around the world.

He lives in La Jolla , California.


Here is a link to Mark’s website


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