17 Aug We Have a Ratings-Driven Economy and That’s Cool (More or Less)
If you want to pick a restaurant you might check out a Yelp review, and if you want to pick a hotel you might check out TripAdvisor. What happens though when someone is deciding whether to hire YOU and you are at the mercy of reviews? That’s what is happening now and there isn’t really any turning back. Read more here in my Globe and Mail column.